Refund Policy

Where Approved Returns Go

Customers dealing with scrubdaddy should understand that the standard authorized-return location is 1333 Sardis St, Memphis, Tennessee, 38106, United States; where relevant, a different destination is used only when the store provides specific written return instructions.

Order Cancellation Point

For practical purposes when ordering from scrubdaddy, a shipped order moves to the rules stated in the Refund Policy; additionally, the store can consider cancellation only before dispatch.

Return Authorization Steps

Customers dealing with scrubdaddy should understand that the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; additionally, shipment back to the merchant must wait for return instructions; for completeness, return assistance starts by emailing support@scrubdaddyharvest.shop or calling 512-797-4842.

Your 30-Day Choice

scrubdaddy applies the following customer standard: customers may choose an exchange instead of a return within the stated period; at the same time, customers have 30 days from delivery to ask for a return without giving a reason.

Who Pays Return Shipping

In administering this policy, scrubdaddy confirms that damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; as a related safeguard, the merchant bears return shipping for an approved no-reason return or exchange.

Non-Returnable Categories

The customer-facing practice followed by scrubdaddy is that those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Inspection and Refund Timing

The operating rule used by scrubdaddy is straightforward: issuer processing after the store sends the refund is outside the merchant's direct control; additionally, once approved, the refund is issued to the original payment method within 5-10 business days; additionally, approval follows receipt and a reasonable inspection of the returned item.

Business Contact Record

Customers dealing with scrubdaddy should understand that customer correspondence may be sent to support@scrubdaddyharvest.shop; at the same time, customers may also call 512-797-4842; as a related safeguard, the responsible brand and store name is scrubdaddy; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1333 Sardis St, Memphis, Tennessee, 38106, United States.