FAQ

May I stop an order before shipment?

The documented approach of scrubdaddy is as follows: customers may ask to cancel while the order has not dispatched; additionally, a dispatched purchase is handled under the Refund Policy.

How long should delivery take?

scrubdaddy applies the following customer standard: the carrier delivery estimate is 4-6 business days once shipped; as a related safeguard, orders generally require 1-2 business days for handling.

How is customer service reached?

Under this policy at scrubdaddy, assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; additionally, support is available at support@scrubdaddyharvest.shop and 512-797-4842.

Will tracking be sent?

For practical purposes when ordering from scrubdaddy, the first carrier scan may take additional time to display; a tracking number is provided after the order ships.

Is shipping available outside the United States?

For transparency, scrubdaddy records that delivery is limited to United States addresses; all eligible U.S. orders receive free standard shipping.

Which kinds of products are in the catalog?

As part of the service commitment made by scrubdaddy, verified specifications, materials, care directions, and safety information appear on the applicable product page; the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

May I return or exchange an item without giving a reason?

scrubdaddy applies the following customer standard: the return and exchange window remains open for 30 days after the order is received; as a related safeguard, the merchant pays approved return postage for a no-reason request or a quality issue.

How can an order be paid?

To state the position of scrubdaddy precisely, the store does not promise tax-free treatment and applies tax as legally required; for completeness, prices, charges, and refunds are processed in USD; accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

What cannot be returned merely for convenience?

The customer-facing practice followed by scrubdaddy is that customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; where relevant, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

How quickly does the store issue a refund?

The documented approach of scrubdaddy is as follows: issuer processing can continue after the refund is sent; as a related safeguard, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

Store Identity and Return Address

For transparency, scrubdaddy records that the responsible brand and store name is scrubdaddy; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1333 Sardis St, Memphis, Tennessee, 38106, United States; additionally, the published contact email is support@scrubdaddyharvest.shop; additionally, telephone support is available through 512-797-4842.